Our team
Most of the work behind a Big Ben Suite property is done by AI — named systems, each with one job, running around the clock. We tell you exactly which parts are AI and which parts are a person, because the whole point is trust. Nothing irreversible happens without a named human’s approval.
Our AI team
Named AI systems run the operational heavy lifting, organised into departments like any company. They are software — told to you plainly, never dressed up as people. “Live” means it runs today; “in rollout” means it is coming online. And every irreversible decision is signed off by a human you can name.
Turnovers, dispatch and field quality
Hephaestus
AI system · liveTurnover orchestrator
Builds the full turnover plan for every booking — fresh linen, clean, photo quality-check — sequenced to finish before check-in.
Can't dispatch a real person or issue a door code alone — a human approves it.
Hermes
AI system · liveDispatch & matching
Matches the nearest vetted, insured provider to each job by area and rating, and lines up a backup if one falls through.
Can't notify a provider without a human tap; never guesses when no one covers an area — it flags it.
Argus
AI system · liveQuality control
Reads the turnover photo checklist against the standard and flags anything below par for a re-clean before a guest arrives.
Can't sign off a stay itself on a borderline case — it escalates to a person.
Pricing and yield
Kairos
AI system · in rolloutDynamic pricing
Today it sets indicative nightly rates from postcode benchmarks; the daily demand-and-events repricing is in rollout.
Can't push a live price change without a bounded rule and human sign-off.
Pythia
AI system · liveYield forecasting
Turns a postcode and bedroom count into a sourced revenue benchmark — ADR, occupancy and long-let comparison, all indicative.
Can't promise a figure — everything is a range, confirmed only on survey.
The open book
Solon
AI system · liveOpen-book accountant
Computes every pound of your monthly statement from your live bookings at the flat 10% rate. It never estimates or rounds up.
Can't move money — every payout is approved by a human.
The rule that keeps a human in control
Themis
AI system · liveCompliance guardian
Checks every action before it happens; anything irreversible — a payment, a message, a contract — is stopped and handed to a person.
Can't be overridden. This is the deny-by-default rule at the centre of everything.
Aegis
AI system · in rolloutRegulatory tracker
Will track your 90-night short-let count, certificate dates and RRA obligations, and warn well before any deadline.
Can't file or renew on your behalf — it prepares; a human acts.
How owners find and vet us
Herald
AI system · liveOwner research
Prepares a sourced, personalised benchmark pack for a prospective owner — every figure traceable to a public source, never invented.
Can't contact anyone — outreach is only ever sent by a named human.
The welcome behind every stay
Iris
AI system · in rolloutGuest concierge
Will draft instant, on-brand answers to common guest questions for a human to review and send.
Can't message a guest on its own — a person sends every reply.
These are AI systems, not people — we tell you plainly and would never pretend otherwise. Every payment, message, contract and deployment is approved by Guray Uzun, the founder. The AI is the speed; the human is the accountability.
The human · accountable for all of it
Guray Uzun
The AI systems above draft, compute and coordinate. I decide. Every payment, every message that leaves for a guest or owner, every contract and every deployment is approved by me — the same person guests already mention by name. That is the deal: the AI gives you speed and a standard that never slips; I give you a person who is answerable for it.