For London landlords
Canary Wharf flagship today, opening to prime London — SW1, W1, NW3 and beyond. We operate a single flagship at ~87% occupancy since launch. Compliance-led, one point of contact, written offers in 24 hours.
Prefer to talk first? WhatsApp +44 7393 925 756 guray@bigbensuite.co.uk
Same-day reply on WhatsApp, every day before 22:00 London.
Short-let and long-term rental, combined — so your property earns more in the right seasons.
Founding Cohort
Founding 10 · we are accepting a small cohort before RRA Phase 1. Month 1 at 5%, 10% thereafter, price locked for life.
10 slots · 10 remaining
Founding 10 cohort opened 15 April 2026 · conversations in progress with early applicants
Other managers: 12–25%. Us: 10%. From month two. Locked for life.
Information Sheet deadline · 31 May 2026 · 24 days. Service included for onboarded owners.
The flagship · Canary Wharf E14
A two-bedroom Thames-view apartment we have hosted continuously for eleven months. The numbers below are the ones we would want to see from an operator before handing over our own keys.
87%
Flagship occupancy · May 2025–Apr 2026
5.0
Superhost rating
29
Verified guest reviews
11
Months hosting (launched May 2025)
Figures are for our single flagship property, May 2025 to April 2026, self-reported via the Airbnb host dashboard for this unit; see the live listing. Not a portfolio-wide average. Substantiation recorded in COMPLIANCE_SUBSTANTIATION.md.
Who I work with
I work with three kinds of London landlord, and what they want from me is different in each case. If you own one flat you never planned to let, a small BTL stack, or the family home you are still holding, one of the sketches below will feel familiar. The Renters' Rights Act is a date on your calendar now, not a thing you keep meaning to read about.
I · Accidental landlord
One outer-London flat you did not plan to let. The pain is tenant hassle and compliance anxiety. Gas Safety Record annually, EICR on a five-year cycle, EPC band on the MHCLG register, and the RRA 2025 transition landing on 1 May 2026. You want hands-off stewardship, not a second job.
II · Portfolio landlord
Zone 2–4, bought between 2012 and 2019. The pain is the Section 24 finance-cost squeeze, BTL mortgage stress, the abolition of Section 21 under the Renters' Rights Act and the proposed EPC band C minimum for new tenancies from 2028 (MHCLG consultation). You want scalable management that preserves margin, not another platform login.
III · Downsizer / equity-release
£1.5M-plus, empty-nester, retaining the ex-primary residence for income. The pain is strangers in the family home. You want premium, vetted guests, the compliance file complete before first check-in (Gas Safety, EICR, EPC, TDS deposit-cap audit where relevant), and one named manager on the phone.
Founder · Big Ben Suite
Guray Uzun
I hold one London flagship myself and I built this for ten owners who want their property managed the way I manage mine. Not a franchise, not a rota of account managers. If you call, I answer.
What I actually do
The paperwork I run as seriously as the property itself. Gas Safety, EICR, EPC, the 90-night Greater London counter, and the Renters' Rights Act transition live in one file per unit, yours to see whenever you want, not just when a council letter arrives. The letting mix sits on top: short stays when the diary supports it, a mid-term booking when a relocation or medical visit fits, and an assured periodic tenancy when the right resident turns up. I adjust the mix every quarter. One owner, one monthly statement, one number to call.
This is not a franchise running my playbook, and it is not an algorithm deciding on my behalf.
The monthly statement is itemised to the booking ID, with occupancy, the pricing logic I used, and the compliance log in the same document. Every line traces back to a booking you can open yourself. No surprise invoices, and any fee change is put to you in writing before it happens.
What sets this apart
Here is what I actually do differently from a typical London short-let agency. None of it is dramatic on its own.
A typical London short-let agency
Big Ben Suite
How the first fortnight goes
1
Twenty minutes on the phone with me, not a queue. You don’t need to create an account to talk.
2
I visit the property, then write you a yield figure based on postcode comps and what I see on my own unit.
3
A one-page offer in your inbox within 24 hours of the survey. Term, structure, and the monthly figure I can stand behind.
4
Photography, the listing, the compliance file assembled. First booking accepted inside two weeks.
Guest damage is covered first by platform protections — Airbnb AirCover and Booking.com Guarantee. Your own short-let insurance policy is primary for the property itself; we recommend Pikl or GoodLord at onboarding. We do not insure the building — we coordinate claims and keep the paper trail. You receive your payout on the same schedule regardless of any claim in progress.
The compliance file
Everything below is a real document I can email you. None of it is a marketing claim.
EPC rating1
B
Gas Safe certificate2
Current
EICR (electrical)3
Current
Compliance file
Supplied on request
From a verified guest
“Out of all the places we have stayed at in London this is by far our favourite. Everything as described, everything worked as it should.”
Simon · Airbnb guest review · March 2026
Owner voices — coming when our first Founding 10 owner closes their first month.
If you are already with an agency
If you have been with Houst, Airsorted or similar — your first call with me is free and honest.
I can walk you through a clean exit from any current agency, whatever the contract looks like, and be straight about whether a switch makes sense for your property.
Enquire
A 20-minute call with a named person. If there is a fit, a written offer follows within 24 hours. If there is not, we will tell you plainly.
I · Send the details
Founding Cohort · 10 slots
I
From the day your listing goes live, the first month runs at a 5% introductory commission. It gives the property, and our operating routine on it, a settled start before the standard rate applies.
II
From month two onwards we charge 10% of nightly revenue as the management commission. 10% is below typical London short-let management rates published by larger operators.
III
Cleaning is charged to the guest at booking, not to you. Studio: £100 · 1 bedroom: £120 · 2 bedrooms: £140 · 3 bedrooms: £160. All-inclusive of towels, linen, toiletries and consumables. No hidden extras, no pass-through invoices.
IV
Founding 10 slots lock the 10% commission in perpetuity. If we ever raise the standard rate, your rate does not move. Once the ten slots are filled, the cohort closes at these terms.
Subject to property survey and compliance file. London properties only.
Source for “below typical London short-let management rates”: passthekeys.com/pricing (public homepage pricing snapshot, April 2026; larger-operator headline fee sits higher than 10%).
Owner questions
The 5% first month has no lock-in clause tied to the introductory rate. You keep every booking we have delivered, we keep nothing beyond the nights already stayed and invoiced. Thirty days written notice, data archived for sixty days, then deleted.
Anything under 90 nights per calendar year needs no planning consent — we track the Greater London counter inside your unit file and close Airbnb and Booking automatically once the nights are used. Beyond 90 nights we move the property onto an assured periodic tenancy (post-RRA Phase 1) for the remainder of the year.
Every month you get a statement itemised by booking, with gross, fees and net laid out in SA105-ready columns. Your accountant can file straight from it. We do not file your return for you, and we do not hide the numbers behind a dashboard.
Guest damage is covered first by the booking-platform protections (Airbnb AirCover, Booking.com Guarantee) and guest-paid deposits. For the property itself, your own short-let insurance policy is primary — we can recommend specialist brokers (Pikl, GoodLord) at onboarding. We do not insure the building; we coordinate claims and keep the paper trail.
Yes. Block the dates in the shared calendar 72 hours ahead and the unit is yours. No extra fee for owner stays. Guests cancelled within that window are rehoused where possible.
We manage across prime London — SW1, W1, Mayfair, Belgravia, Knightsbridge, Chelsea, Marylebone, NW3 Hampstead. The Canary Wharf flagship is just where we started. Tell us the postcode; if it is a fit we say yes on the 20-minute call, if not we say so plainly.
I work with a vetted backup operator who knows every flat, every guest profile and every protocol — your details, your preferences, your calendar. They take over within four hours and you get the same monthly statement, same WhatsApp number, same standards. One owner, one number, one set of rules. Always covered.
If the first month nets below the written estimate I gave you at survey, the second month also runs at zero commission. You only pay when the numbers match what I promised. Founding 10 owners get this written into the agreement.
Because I answer every WhatsApp myself, write every monthly statement myself, and visit every flat at least once a quarter. Past ten owners I would either hire a junior account manager (Houst, CityRelay, Pass The Keys) or drop the standards. I am not doing either. Ten is the cap, the price stays locked, and the eleventh owner waits.
No accounts created from this form.