No. 01: The Method, in Four Entries

Four entries between you and a hands-off home.

The walk-through

We visit, read the lease and the building's rules, agree the plan and take the keys. Nothing goes live before you have approved it: in writing, on one page.

Photo slot: 3:2

Plate S-01. The method, on the record.

The listing, priced daily

A professional listing on Booking.com and Airbnb, with nightly rates re-set to season, events and demand, not left to guesswork, and never left to drift.

Photo slot: 3:2

Plate S-02. The method, on the record.

Guests are our problem, gladly

Every enquiry answered, every guest vetted before a key is cut. Check-ins, mid-stay questions, the late-night call: our problem to handle, not routed to you. Cleaning and fresh linen between every stay; maintenance before small things become expensive ones.

Photo slot: 3:2

Plate S-03. The method, on the record.

The statement follows you

Income lands monthly with a statement: nights, rates, costs and payout, reconciled line by line, wherever you are in the world. If a charge is not on it, you do not owe it.

Photo slot: 3:2

Plate S-04. The method, on the record.

No. 02: The Hybrid-Let Case

The Hybrid-Let case

One tenancy is a ceiling.

Greater London caps whole-home short lets at 90 nights a year without planning permission. A single long let fixes your income on day one and calls it safety. A managed short-and-mid-let approach re-decides the mix through the year, within the rules that apply to your property.

How the 90-night rule and your building's own terms apply to a specific property is under legal review; we confirm it against your lease before anything goes live, and never plan around it in the abstract.

See what your property could earn: on the estimator

Twelve months, typesetIllustrative

Nights sold, by month£-.--
Nightly rate achieved£-.--
Cleaning & linen£-.--
Maintenance call-outs£-.--

The statement is the product: every figure shown, none invented on this page.

No. 03: The Record, So Far

The proof we can stand behind.

Verified, aggregate figures from our flagship managed home in E14, Tower Hamlets, a Superhost listing on Booking.com and Airbnb. No owner testimony appears until a real owner fills the frame; these guest figures are factual and published with their source.

4.74★

Airbnb guest rating · E14

176

Verified reviews (170 Airbnb · 6 Booking.com)

74%

Occupancy, flagship E14 zone

Months hosting since launch

Aggregate figures from one managed home; results vary by property, season and occupancy. Every claim on this site is published with its source.

No. 04: The Full Service, Itemised

The whole job, itemised.

On your statement · nightly rate achieved

Dynamic pricing

Nightly rates re-set to the market: season, events, demand, reviewed continuously, never left to guesswork.

On your statement · each stay logged

Guest vetting & comms

Every enquiry answered, every guest screened before arrival, every message handled by our team, never routed to you.

On your statement · each turnover, itemised

Cleaning & linen

Hotel-standard housekeeping and fresh linen between every stay, checked against a room-by-room standard.

On your statement · call-outs, with cost

Maintenance

Trusted trades on call; small issues fixed before they become expensive ones, with your approval where it matters.

Confirmed against your lease before go-live

Rules, respected

Letting plans are built to respect London's 90-night short-let rule and your building's own terms. How they apply to a specific property is confirmed with you first.

The exact position for your property is under legal review before anything is let.

On your statement · the statement is the product

Monthly owner report

Nights, rates, costs and payout, reconciled line by line, one honest statement, every month.

Remote-first: nothing needs your presence; the statement travels to you.

No. 05: The Night Shift

We are rebuilding Big Ben Suite to run on AI agents: AI drafts, a human decides.

Pricing, guest replies and owner reports are being moved, one by one, to a workflow where AI drafts and a human approves before anything happens. It is a rebuild in progress, not a finished machine, and we are documenting it in the open, statement by statement.

Follow the rebuild →

No. 06: Owner Voices

An owner's own words will sit here (short, specific, verifiable) once a real owner is on the record with us.

Awaiting real owner quote, published with consent

Frame held: no invented praise

Owner film slot: 16:9 · 45-60sAwaiting

Plate VIII. An owner, in their own home, on the record.

No invented praise. These frames stay marked until a real owner fills them.

No. 07: What We Promise You

This is the document you receive every month.

No setup fee

Onboarding your property costs you nothing to begin, we earn when the property earns.

Zero capex

No upfront capital outlay required from you to bring the home to a lettable standard on our terms.

Open-book monthly statement

Every night, rate, cost and payout reconciled line by line. If a charge is not on the statement, you do not owe it.

Owner statement · [Month]Prepared for [Owner]

Nights sold--

Average nightly rate£-.--

Cleaning & linen£-.--

Managementagreed in writing

Paid to owner£-.--

Specimen: no live figures. The fee is agreed in writing before you sign; and if a charge is not on the statement, you do not owe it.

No. 08: When We'd Tell You No

Three honest reasons we might turn you away.

Your lease or building rules prohibit short lets , we will read them and say so.
You want one fixed rent from a single long tenancy , a traditional letting agent may serve you better, and we will tell you that plainly.
The numbers for your property do not support the switch , we will show you the working and shake hands anyway.

A recommendation you can trust has to be one we are willing to lose money giving.

No. 09: Who You Hand The Keys To

A named person is accountable for your keys.

The reasons we might turn you away are only worth trusting if a real person stands behind them. Here is that person.

Güray Uzun

Founder

“AI drafts, I decide.”

Deterministic AI agents run the routine: pricing research, dispatch, photo checks, your monthly statement. Every irreversible decision is approved by Güray Uzun.

The company you are contracting with

Legal entityBig Ben Suite Ltd

Companies House15855127

Registered officeTavistock Square, WC1H 9BQ

Verify on Companies House

Read the founder’s story Meet the team

No. 09: Questions, Answered Plainly

What owners actually ask, before they commit.

Q.1How does London's 90-night short-let rule affect me?

Greater London caps whole-home short lets at 90 nights a year without planning permission. How that cap, and your building's own terms, apply to a specific property is confirmed against your lease before anything is let. We do not plan around the rule in the abstract, and the exact position for your property is under legal review.

Q.2What happens if a guest damages something?

Vetting exists to make it rare: guests are screened before a key is cut. When something does happen, we pursue whatever deposit or damage-cover routes the booking channels provide, document the property's condition between stays, and manage the claim and the repair. You see the outcome on your statement; you do not chase anyone.

Q.3Who deals with guest problems out of hours?

We do. Enquiries, screening, check-ins, mid-stay questions and incidents are handled by our team, not routed to you; that is the point of the service.

Q.4Do I need special insurance?

Usually, yes: standard home insurance rarely covers paying guests. We will point you to specialist host-cover options and make sure your set-up matches how the property is actually let. We do not sell insurance ourselves; and if your cover or lease cannot support short lets, that is a case for when we'd tell you no.

Q.5How long am I committed, and how do I exit?

The management agreement sets a clear term and a clear notice period, both agreed before signing. Exit terms sit in plain English on page one of the agreement, not buried in an annexe.

Q.6How and when am I paid, and what do you need to start?

You are paid monthly, with the open-book statement this page keeps showing you: every night sold, the rate achieved, costs deducted, the amount paid, reconciled line by line. To start, we need a walk-through visit, the keys, and the documents your building requires.

No obligation · takes a minute

What could your property earn?

One reply from a named person. No accounts created, no obligation, we will tell you plainly whether hybrid-let management is right for your property.